When will I receive my order?
All orders will be packed and sent within 2 working days of receiving an order.
If you select Australia Standard Post at check out you should expect your items to arrive within 3-5 working days of submitting your order.
Any more questions?
Please email us: [email protected] and we will get back to you as soon as possible.
Welcome to moonshinecoffee.com.au (the ‘Site’). Below is the low down on how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery
Australian delivery is available to all areas via Australia Post. In most cases, your delivery will arrive within 5 days of the postage date.
Please contact us at [email protected] for details of any delivery not received within seven days of order confirmation.
Outside of Australia
If you would like to order items to be delivered out side of Australia please email us at [email protected] for quote on shipping and estimated delivery time
3. Customer Service
Moonshine Coffee Roasters is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We roast and pack all orders on Wednesdays; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Ongoing Coffee Club Subscriptions
If you signed up for an ongoing subscription you will be charged every fortnight on the anniversary of your purchase until you choose to cancel. Ongoing subscriptions can be cancelled at any time by emailing us. Please note we require 5 working days notice to cancel your subscription. Coffee club shipping dates can be viewed here.
4. Returns and Refund Policy
We want you to be satisfied with your purchase from the Site so we have a 14 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our contact us page for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase the order number, which items, how many you are returning, and the reason for the return. Please return the goods to us within 14 days of the ship date to: Moonshine Coffee Roasters, 330 Federal Road, Federal NSW, 2480.
If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t do what it is supposed to do, you can choose between a refund, exchange or credit.
Whilst Moonshine Coffee Roasters takes all reasonable care to ensure the accuracy of information on the Moonshine Coffee Roasters website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Moonshine Coffee Roasters that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.
Moonshine Coffee Roasters reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Moonshine Coffee Roasters. Moonshine Coffee Roasters will not be bound by incorrect information which appears on the Moonshine Coffee Roasters website or in any other document or information issued by Moonshine Coffee Roasters.
Moonshine Coffee Roasters products may be returned or exchanged in accordance with the policies above.
The Moonshine Coffee Roasters website and all contents of this site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
You acknowledge, by your use of the Site, that your use of Moonshine Coffee Roasters website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Moonshine Coffee Roasters website, and that Moonshine Coffee Roasters shall not be liable for damages of any kind related to your use of this site.
The Moonshine Coffee Roasters website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site.
You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.
You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.
What we collect
We may collect the following information:
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offer or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.